Privacy Policy
How TwinTowersMY protects and manages your personal information
Who We Are & Why This Matters
TwinTowersMY operates from Malaysia, where we've built our reputation on creating engaging tourist masterclasses that connect people with authentic local experiences. When you work with us or participate in our programs, you're sharing personal information that helps us deliver better services.
This isn't just legal paperwork — it's our commitment to being transparent about what we do with your data. We follow Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices because your privacy genuinely matters to us.
Information We Collect
Different interactions with our services require different types of information. Here's what we typically collect and why:
Contact Information
Name, email, phone number, and address when you register for masterclasses or contact our support team. We need this to communicate with you and confirm your participation.
Program Preferences
Your interests in specific tourist experiences, skill level, and learning goals. This helps us recommend relevant masterclasses and customize your experience.
Payment Details
Billing information and transaction records for masterclass fees. We use secure payment processors and don't store complete credit card numbers ourselves.
Website Activity
How you navigate our site, which pages you visit, and what content interests you. This data helps us improve our website and services.
How We Use Your Information
We're pretty straightforward about this. Your information helps us run our business and serve you better:
- Organizing and delivering masterclass programs that match your interests
- Sending you updates about new tourist experiences and program schedules
- Processing payments and managing your account with our services
- Improving our programs based on participant feedback and preferences
- Complying with Malaysian business and tax requirements
- Protecting against fraud and ensuring the security of our services
Sharing Your Information
We don't sell your personal data to third parties. However, running our masterclass programs sometimes requires us to share specific information with trusted partners:
Local Tourism Partners: When your masterclass involves external locations or guides, we share relevant contact information to coordinate your experience.
Payment Processors: Secure financial service providers handle transaction processing. They're bound by strict security standards and can't use your information for other purposes.
Technology Providers: Our website hosting, email systems, and customer management tools are provided by companies that meet our privacy standards.
We may also disclose information when required by Malaysian law, court orders, or to protect the safety of our participants and staff.
Your Rights & Control
Under Malaysian privacy law and our own standards, you have several important rights regarding your personal information:
- Access: Request copies of the personal information we hold about you
- Correction: Update or correct any inaccurate information in our records
- Withdrawal: Stop receiving marketing communications at any time
- Deletion: Request removal of your information when it's no longer needed
- Portability: Receive your data in a format you can use elsewhere
To exercise these rights, contact our support team. We'll respond within 21 days as required by Malaysian law, though we often respond much faster.
Data Security & Protection
Protecting your information is something we take seriously, not just because it's legally required, but because trust is fundamental to our business relationship.
We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for security vulnerabilities. Access to personal information is limited to staff members who need it for their work, and all team members receive privacy training.
However, no online system is 100% secure. While we work hard to protect your information, we can't guarantee absolute security. We'll notify you promptly if we discover any significant security incidents affecting your data.
How Long We Keep Your Data
We don't keep personal information longer than necessary. Here's our general approach:
International Data Transfers
Some of our technology providers are based outside Malaysia, which means your information might be processed in other countries. When this happens, we ensure these providers meet Malaysian privacy standards and have appropriate safeguards in place.
Most of our core data processing happens within Malaysia or with providers in countries that have adequate privacy protections recognized by Malaysian authorities.
Cookies & Website Tracking
Our website uses cookies to improve your browsing experience and help us understand how people use our services. These small files are stored on your device and help us remember your preferences and analyze website performance.
You can control cookie settings through your browser, though some features of our website might not work properly if you disable certain cookies. We don't use cookies to track you across other websites.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify active customers by email and update the "last modified" date at the top of this page.
Minor clarifications or formatting changes might be made without individual notification, but we'll always maintain the same level of privacy protection or better.
Questions or Concerns?
We're here to help with any privacy questions or concerns.
Email: support@twinmytowers.my
Phone: +60167892545
Address:
600, Jln Lembah Permai
Tanjung Tokong, 11200 Tanjung Bungah
Pulau Pinang, Malaysia